Frequently Asked Questions (FAQ)

How do I register with GopherElectronics.com?
From any page click the My Account link on top. Enter your email address and select “I want to create a new account”
 
Why should I register with GopherElectronics.com?
Registering with GopherElectronics.com allows you to use all the functions and features of our website. It allows you to manage your account, request Gopher emails and manage your orders on line.
 
How do I update my account?
At any time you can log in to your account to update your information by using the
My Account link on the top.
 
What if I forget my password?
From any page click the Login link on top. Enter your email address and under “Forgot your password?” Click here to have it emailed to you.
 
I'm having problems with my user name/password
From any page click the info@gopherelectronics.com link at the bottom and tell us your problem.
 
How can I pay for an order from outside of the US?
Orders over $1000.00 in value will require a wire transfer prior to shipment. You may place your order with a credit card and we will contact you with our wire transfer instructions.
 
How does international shipping work?
No freight is charged when the order is placed. Once the order is shipped the credit card used for the order will be charged the next business day for the freight charge.
 
May I place an order for a quantity greater than you have in-stock?
Yes, just enter the desired quantity you want to order and click “Add to Cart”.
 
What is the minimum order?
Gopher Electronics has no minimum order amount.
 
How can I ask for volume pricing?
Click the Volume Pricing found on every product detail. Fill out the Quote Request form and click “Submit”. 
 
Will I receive an email confirmation after placing an order?
An email confirmation will be sent as soon as you place your order containing your order number and order information.
 
How do I get a tracking #?
Once the order is shipped from Gopher Electronics an email will be sent containing the order number and tracking number.
 
How do I pay for my order?
Orders can be paid for by Credit Card. We except Visa, Master, Discover and American Express. If you have an open account with Gopher Electronics and would like to use your account web shopping on our website email accounting@gopherelectronics.com requesting to be set up for open account.
 
When is my Credit Card charged?
Your Credit Card is charged as soon as you click “Place Order”.
 
Do you charge Sales Tax?
If you are shipping to a Minnesota address tax will be charged. If you are Tax Exempt email your Tax Exempt certificate to accounting@gopherelectronics.com and include the Web order number. Once this information is received your credit card will be credited the amount taxed.
 
What should I do if an item is missing from my shipment?
From any page click the info@gopherelectronics.com link at the bottom and tell us your problem.
 
What is your return policy?
Products will be considered accepted by the Buyer unless notice of rejection is given by the Buyer within thirty (30) days of shipment date. Credit will not be allowed for products returned without prior consent. No return of products will be accepted without a Return Materials Authorization (RMA) number issued by Seller. A complete description stating the reason for the return must be included with the returned products. The returned items must be in the original packing, in original condition and shipped by prepaid freight to Seller’s warehouse. Non-Cancelable, Non-Returnable (NCNR) products are non-returnable.
 
How do I get an RMA #?
From any page click the My Account link on top. Under “My Orders” click Request a Return.
Or go to the Contact Us link and click the RMA Request. Fill out the form and click “Submit”.
 
Where should I send my return shipment?
Gopher Electronics
RMA#
222 Little Canada Road
St. Paul, MN 55117
 
How do I search for a part?
From any page enter your part number or description in the “Search” box and click “Search”
 
What is the cut-off time for same day shipment?
Gopher Electronics is open Monday through Friday 7:30am to 5:00pm Central Time.
Orders placed prior to 3:00pm ship the same day.
Orders placed after 3:00pm will ship the following business day.
 
Where will my order ship from?
Gopher Electronics has one location at 222 Little Canada Rd, St. Paul, MN 55117
Shipments to other addresses are not authorized and should be considered fraudulent.

Does Gopher have a City Desk where I can pick-up my order?
Yes, Pick Up orders at our City Desk, 222 Little Canada Road, St. Paul, MN 55117.
You will be contacted when the order is ready for pick up. 7:30-4:30 CST M-F 

Is Gopher's website secure? What security does Gopher use to keep my information private?
Gopher Electronics does not rent or sell your personal information. We may share your information to provide requested services. We may use your information to follow up on orders. We may disclose your information to comply with laws and regulations and to protect or defend Gopher Electronics.

Gopher Electronics uses Secure Socket Layer (SSL) technology wherever your personal information is required. We ensure that the personal information provided is carefully protected from misuse, disclosure, alteration, unauthorized access or lost.

Gopher Electronics website is PCI Compliant and scanned by Trustwave each month.